Refund Policy

Overview

This Refund Policy applies to all students enrolled or seeking enrolment at Jebellar Academy (CRICOS Provider Code 02644C). It outlines the circumstances under which course fees may be refunded and the process for requesting a refund. This policy complies with the Education Services for Overseas Students Act 2000 (Cth) and the ESOS Regulations 2019. Nothing in this policy removes the right of a student to take further action under Australia's consumer protection laws.

Refund Before Course Commencement

The amount of tuition fees refunded to a student who withdraws before the agreed course start date depends on the notice period provided:

• Ten (10) or more weeks before commencement — The student is entitled to a full refund of tuition fees paid, less an administration fee of AUD $500.
• Between four (4) and ten (10) weeks before commencement — The student is entitled to a refund of 70% of the tuition fees paid. The remaining 30% is retained by Jebellar Academy to cover administrative and opportunity costs.
• Less than four (4) weeks before commencement — No refund of tuition fees will be provided. The full amount of fees paid is forfeited.

Withdrawal requests must be submitted in writing and addressed to the Admissions Office. The date on which the written notification is received by Jebellar Academy determines the applicable refund tier.

Refund After Course Commencement

Once a course has commenced, refund entitlements are limited. Students who withdraw within the first four (4) weeks of their course may be eligible for a pro-rata refund of tuition fees for the weeks of study remaining in the current study period, calculated from the Monday following the date on which the written withdrawal notice is received. No refund will be issued after the first four weeks of study have elapsed.

For the avoidance of doubt, the pro-rata calculation applies only to tuition fees for the current study period and does not extend to fees paid in advance for subsequent study periods. Advance payments for future study periods, if any, will be refunded in full provided the student is not in breach of any other provision of their enrolment agreement.

Visa Refusal Refunds

If a student's visa application is refused by the Department of Home Affairs before the course commencement date, the student will receive a full refund of course fees paid, less the administration fee of AUD $500. Written evidence of the visa refusal must be provided to Jebellar Academy. If the visa is refused after the course has commenced and the student has not yet completed six months of their principal course, a pro-rata refund will be calculated based on the proportion of the course not yet delivered. No refund is payable where the visa refusal results from the student's own non-compliance or provision of fraudulent documentation.

Provider Default

In the unlikely event that Jebellar Academy is unable to deliver a course in which a student has enrolled (provider default), the student will be offered a place in a suitable alternative course at no additional cost. If no suitable alternative is available, or if the student declines the alternative course offered, the student will receive a full refund of any unspent tuition fees. Refunds in the case of provider default are provided in accordance with the Tuition Protection Service (TPS) framework established under the ESOS Act.

How to Request a Refund

All refund requests must be submitted in writing by the student or, where the student is under 18, by the student's parent or legal guardian. Requests should include the student's full name, student identification number, course name, reason for the refund request and supporting documentation (such as a visa refusal letter, medical certificate or other relevant evidence). Refund requests may be sent by email to info@jebellar.com or by post to:

Admissions Office
Jebellar Academy
Level 2/160 Sussex St
Sydney NSW 2000, Australia

Processing Time

Approved refunds will be processed within ten (10) to fifteen (15) business days of the refund request being approved. Refunds are paid to the person or entity that originally made the payment, unless Jebellar Academy receives a written direction from the student specifying an alternative payee. Refunds are issued via the same payment method used for the original transaction wherever possible. Jebellar Academy is not responsible for delays caused by third-party financial institutions.

Non-Refundable Items

The following charges are non-refundable under all circumstances:

• Application fee (AUD $250);
• Course materials and textbook fees, once materials have been issued or dispatched;
• Accommodation booking and placement fee;
• Airport transfer fees for services already rendered;
• OSHC premiums paid to the insurer on behalf of the student, unless the insurer agrees to a refund.

Complaints and Appeals

A student who is dissatisfied with a refund decision may lodge a formal complaint with Jebellar Academy's Complaints and Appeals Officer within twenty (20) business days of receiving the decision. The complaint will be reviewed by a senior staff member who was not involved in the original decision. A written outcome will be provided within ten (10) business days of the complaint being received. If the student remains dissatisfied following the internal review, they may refer the matter to the Overseas Students Ombudsman at no cost. Jebellar Academy will maintain the student's enrolment throughout the complaints and appeals process, provided the student continues to attend classes and comply with their visa conditions.

Contact

For questions regarding this Refund Policy or to initiate a refund request, please contact Jebellar Academy:

Email: info@jebellar.com
Address: Jebellar Academy, Level 2/160 Sussex St, Sydney NSW 2000, Australia
CRICOS Provider Code: 02644C